REFUND POLICY

we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not happy with your order, please read our refund policy below.

1. Right to Cancel:

Under UK law, you have the right to cancel your order and request a refund within 14 days of receiving your sneakers. This is your statutory right, and we aim to make this process as smooth as possible.

2. Conditions for Returns:

To be eligible for a refund, the sneakers must be returned in their original, unused condition, with all original packaging and tags attached. We reserve the right to refuse returns if the sneakers are worn, damaged, or not in their original condition.

3. How to Return Your Sneakers:

To initiate a return, please contact us at sneakerscol.service@gmail.com within 14 days of receiving your order. Provide your order number and the reason for your return. We will then guide you through the return process.

4. Return Shipping Costs:

You will be responsible for the return shipping costs unless the sneakers were faulty or not as described. We recommend using a tracked service to ensure that the sneakers are safely returned to us.

5. Refund Process:

Once we receive your returned sneakers, we will process your refund within 14 days. The refund will be issued to the original payment method. Please note that shipping costs are non-refundable unless the sneakers were faulty or incorrect.

6. Exceptions to the Right of Cancellation:

Please note that some items may not be eligible for return under the law, such as:

  • Custom-made or personalized sneakers
  • Sneakers that have been worn or damaged by the customer
  • Items that were clearly marked as non-returnable at the time of purchase

7. Faulty Items:

If your sneakers are faulty, damaged, or not as described, you are entitled to a full refund, repair, or replacement within 30 days of receiving the item. If a defect arises after 30 days but within 6 months, we will offer a repair or replacement free of charge.

8. Exchanges:

We do not offer exchanges. If you would like a different size or color, please return the item for a refund and place a new order for the desired product.

9. Consumer Rights:

This refund policy does not affect your statutory rights under UK consumer law, which protects you when purchasing goods and services.

This refund policy should meet the requirements of UK law, providing clarity and protection for both your customers and your business.